Delivery Policy

Delivering Tobacco Guidelines

At times, you may get orders containing tobacco products like cigarettes, cigars, electronic cigarettes, and other similar products.  The following information is intended to help you lawfully deliver tobacco products.  Please note that you could be held liable if you transport or deliver tobacco products to a minor or someone who is visibly intoxicated, so it’s important that you follow this process fully to protect yourself, the customer, and the health and safety of minors.

I. TOBACCO PRODUCT DELIVERY
A. AGE AND ID VERIFICATION

When an order contains a tobacco product, the law requires you to verify the age of the customer before you hand over the tobacco product(s).  You can only deliver tobacco products to a customer if the customer is 21 years of age or older.

To verify age, ask the customer to see a valid ID.  Check every customer’s ID every time, even if the customer clearly appears to be over 21.  A valid ID must include a photograph and date of birth.  For example, acceptable forms of ID may include:  

  • A valid driver’s license issued by federal, state, county, or municipal government.

  • A valid passport.

  • An identification card issued by the Armed Forces of the United States that contains the name, date of birth, description, and picture of the person.

Next, make sure the ID is not invalid or fake:

  1. Check the expiration date.  Do not accept an ID that is expired.

  2. Ask to remove the ID from the wallet.

  3. Compare the customer at the door to the photo in the ID.  Examine facial features: are the height, eye shape, ear and nose shape or placement similar?  Ignore weight, hair and makeup as these may change.

  4. Feel the edges of the ID – a legitimate ID will have smooth, uniform edges.  A fake ID may have rougher edges and perhaps may be coming apart.

  5. Look for glue lines or bumpy or uneven surfaces. A real ID’s surface should be consistent.

B. RESTRICTED LOCATIONS

Do NOT, under any circumstances, deliver tobacco products to the following locations:

  1. Public or private school (K-12) (e.g. an elementary school);

  2. Hospitals & health care facilities;

  3. Sports venues or any place hosting a sporting event;

  4. College campus (e.g. a frat house);

  5. Prison, reformatory, veterans’ home, or state capitol grounds;

  6. P.O. Boxes;

  7. Locker or similar package storage service (e.g. a storage facility); or

  8. Other business that sells tobacco products (e.g. tobacco retail shop).

C. Kratom 

Must be 21 years or older to purchase Kratom. Products are not for internal use. The US FDA Has Not Approved Kratom as a Dietary Supplement. We do not ship to the following states, cities, and/or municipalities: 

States 
State of Alabama 
State of Arkansas 
State of Indiana 
State of Rhode Island 
State of Vermont 
State of Wisconsin 
Cities/Municipalities 
City of San Diego, California 
City of Oceanside, California 
City of Denver, Colorado 
Sarasota County, Florida

D.  JUDGMENT

Lastly, use your judgment. If you have any doubts about the ID, the customer, or encounter a situation in which it does not seem reasonable to deliver a tobacco product (e.g., a location where only minors present), do not complete delivery and contact support.